Last Updated: March 2023

At GC Investments & Multi Resources Limited, we value your satisfaction and are committed to providing you with an exceptional online music experience. We understand that there may be instances when you need to request a refund or return a product or subscription. Please read our Refund and Return Policy carefully to understand your rights and responsibilities.

Eligibility for Refunds and Returns:

• Refund and return requests are subject to eligibility criteria.
• Our policy applies to digital music products and subscriptions purchased directly through [Your Music Service Name]. Third-party purchases may have separate refund and return policies.

Timeframe for Refunds and Returns:

• You may request a refund or return within 7 days from the date of purchase.

Conditions for Refunds and Returns:

• To be eligible for a refund or return, the digital music product or subscription must be in its original condition, unopened, and not streamed or downloaded.
• Proof of purchase, such as an order confirmation or account details, may be required for processing a refund or return.

Return Process:

• To initiate a refund or return request, please contact our customer support team at contactus@gcinvestments.app
• You may be required to obtain a refund authorization or approval before processing the request.
• Please note that upon approval of a return, your access to the digital music may be deactivated or made unavailable.

Refund Process:

• Refunds will typically be issued in the same method as the original payment. If other refund methods are preferred, please contact our customer support team.
• The estimated processing time for refunds is 7 business days.

Non-Refundable Items/Services:

• The following items or services are generally non-refundable:
  • Digital music downloads
  • Streaming services
  • Personalized or customized content

Cancellation Policy for Subscriptions:

• If you have subscribed to our premium services, you can cancel your subscription at any time. Please refer to our separate cancellation policy for details.

Customer Responsibilities:

• Accurate Information: Ensure that all information provided for a refund or return request is accurate and up to date.
• Compliance: Comply with the terms and conditions associated with your music product or subscription.

Contact Information: For any questions, concerns, or to initiate a refund or return request, please contact our customer support team at:

• Email: contactus@gcinvestments.app
• Phone: +234 (800) 438-0358

Policy Changes: GC Investments & Multi Resources Limited reserves the right to modify this Refund and Return Policy. Any updates will be reflected on this page, so we encourage you to check for changes periodically.

Legal Compliance: This policy complies with relevant consumer protection laws and regulations in our jurisdiction regarding digital goods and services.

Thank you for choosing GC Investments & Multi Resources Limited. We are here to assist you and ensure your experience with our online music is as enjoyable as possible.

1. Satisfaction Guarantee: We prioritize customer satisfaction and strive to deliver high-quality freelance services that meet your expectations. If you are dissatisfied with the completed service, you are eligible for a return within a specified timeframe.

2. Eligibility: To be eligible for a return, the following conditions must be met:

• The service must not meet the requirements outlined in the original project brief or description.
• Any revisions requested during the agreed-upon revision period have not adequately addressed the stated issues.

3. Timeframe: Clients must initiate a return request within 7 days from the completion date of the service. This timeframe allows us to address your concerns promptly.

4. Return Process: To request a return, follow these steps:

• Contact our customer support team at +234 (800) 438-0358 to initiate the return process.
• Provide your order number, project details, and a clear explanation of the issues you faced with the service.
• Our support team will assess your request and may ask for additional information or evidence to evaluate the situation.

5. Mediation and Resolution: In the event of a dispute between clients and freelancers, we encourage open communication and may offer mediation services to reach a satisfactory resolution for both parties.

6. Refund or Service Credit: Depending on the circumstances, approved returns can be resolved through the following methods:

• Refund: If a return is accepted, you may be eligible for a full or partial refund, depending on the severity of the issues faced with the service.
• Service Credit: Alternatively, you can opt for a service credit that can be used towards future freelance services on our platform.

7. Refund Processing: Refunds will be processed within 7 business days after the return request has been approved. The time it takes for the refund to reflect in your account may vary based on your payment provider.

8. Exclusions: The following situations are excluded from our return policy:

• Changes in project requirements after the service has been delivered as per the original brief.
• Any issues resulting from incomplete or inaccurate information provided by the client during the project initiation.
• Services completed and delivered outside of our platform or without adherence to our terms and conditions.

9. Violations and Disputes: If we determine that a client has violated our terms of service or engaged in fraudulent activities, they may not be eligible for a return, and further actions may be taken.

10. Modification of Return Policy: We reserve the right to modify or update our return policy at any time. Any changes will be communicated on our website, and the revised policy will apply to all services rendered after the modification date.